FAQS
- 14-16" - 2-3 bundles
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18-24" - 3-4 bundles
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26-30" - 4-5 bundles
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30"-Up - 5+ bundles
CAN I COLOR THIS HAIR?
Yes, these bundles can be colored. Once virgin hair is altered in anyway it is no longer virgin, so we recommend a professional colorist.
HOW LONG DOES THE HAIR LAST?
Our Princess Collection is high Quality and will last you up to two years with proper care.
HOW LONG IS PROCESSING, SHIPPING & HANDLING?
Processing takes 1 to 3 business days. Processing occurs Monday through Friday. If you order on Friday your order will be processed the next business day (Monday). Express shipping is available for an additional fee.
• Domestic flat rate shipping is 7 to 10 business days
• Domestic express shipping 2 to 3 days
• International shipping 10 to 13 days
Business days are Monday through Friday.
WHEN WILL I RECEIVE MY TRACKING NUMBERS?
Tracking will update within 24hrs after package has shipped. If you do not receive a tracking number within 10 days after your purchase, please contact the customer service at 716-276-0262. All tracking numbers will be emailed and be sure to check your spam folder.
CAN I MAKE CHANGES TO MY ORDER?
To ensure quick delivery once payments are processed orders cannot be altered.
MAY I RETURN OR EXCHANGE?
We take pride in Hair Empire’s Virgin Hair Extensions, all sales are final due to the nature of the product if you have any questions or concerns please contact customer care at 716-276-0262.